Field Notes
Practical thinking on amenities, tenant experience, and activation, written for the people who own and run workplaces.
July 8, 2026 · 5 min read · Terry Henry
An empty amenity is not a neutral line item. It is a signal tenants read every day, it works against your renewals, and the cause is almost never the space itself.
Read moreJuly 8, 2026 · 2 min read · Terry Henry
You do not need a capital project to improve how your building feels. Most of the wins are hiding in what you already have.
Read moreJuly 7, 2026 · 2 min read · Terry Henry
Most tenant-experience advice is written for owners. But the property manager is the one who lives with the building every day, and holds the most leverage.
Read moreJuly 6, 2026 · 1 min read · Terry Henry
Most properties do not have an amenity problem. They have an activation problem. Here is the difference, and why it matters for retention.
Read moreJuly 5, 2026 · 2 min read · Terry Henry
Tenant experience is not unmeasurable. Here is a practical framework using numbers you can start tracking this quarter.
Read moreJuly 2, 2026 · 1 min read · Terry Henry
Tenant experience can feel soft until you connect it to the numbers owners already track: retention, leasing velocity, and asset value.
Read moreJune 28, 2026 · 4 min read · Terry Henry
Before Everwell, I ran a full amenity building day to day. What it taught me about why tenants stay is not what the industry likes to talk about.
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